Returns and Refunds Policy

Items must be sent back within 30 days of the delivery date (from the date you receive the items).

1. Order Modifications Or Cancellation

After having placed your order, you have 24 hours to contact our customer service and request the order modification or cancellation free of charge. Also, there is no refund for cancellation after 24 hours of ordering.

  • No restocking fee is to be charged to the consumers for the return of a product.
  • Return item must be in ‘as-new condition.
  • Shipping cost is not refundable for ordering the wrong product from the customer. You will be responsible for paying for your own shipping costs for returning your item.
  • 2. What do you need to do in exchange for a refund?
  • We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
  • Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
  • 3. When will you be exchanging or refunding?
  • Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
  • We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
  • Our team will examine and decide the solution to your case depending on the problems.
  • The time frame in which sassviews accepts returns?
  • Returns must be shipped back to us within 10 days from the date your package is delivered.
  • 4. Who Is Responsible for Return product?
  • Please contact sassviews Support team for any items that arrived damaged, miss printed, or defective with proof photos. 
  • 5. When will you receive your refund?

    Items must be sent back within 30 days of the delivery date (from the date you receive the items).

    Once we receive the returned product, please allow 6-10 days of business to process for you.
  • All returns products will be processed through our inspection department for approval/rejection.
  • If you are approved for a refund, please allow 3-5 business days to receive your refund once it is refunded.
  • 6. Restocking fee
  • The restocking fee is free
  • * We cannot accept customers' returns or exchanges if any product has been washed, worn.

    ** Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email support@sassviews.com for assistance.)

    *** Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding

    Contact Us:
  • Emailsupport@sassviews.com
    Phone:
     (904) 397-3853
  • Address: 4816 Rustic Ridge Dr, McKinney, TX 75071, United States